The email link says expired or not valid

This is the ordinary case, not a fault. A verification link has a life, and one that has been sitting in an inbox for a few days has usually reached the end of it.

What you will see #

The page tells you which of two things happened:

• The link has expired — it was a real link, and it is too old now.
• The link is not valid — the address was changed on the way, usually because an email app cut the line in half or added something to it.

Both have the same cure.

The fix #

On that same page, press the button to send a new mail. Then open the new link.

One thing that catches people: open the link in the browser you signed up in. If you press it on your phone while you signed up on a laptop, the page opens somewhere you are not signed in — it still works, but it asks you to sign in first, and that extra step reads like a second error.

If no mail arrives #

• Look in spam or junk. First mail from a new sender often lands there.
• Check the address you typed. A typo in your own email address is silent — nothing bounces back to you.
• Wait a minute before pressing send again. Several requests in a row can slow the queue down rather than speed it up.

If nothing comes after a few minutes, write to us and say which address you used.